Quality and safe care
Hospital Jihlava, contributory organisation
Praise
The opinions and experiences of patients and visitors to the Hospital Jihlava are a very valuable source of information for us. If you are interested in expressing your satisfaction with our care and services, you can fill in the praise form.
How can you express your praise?
- In writing (in paper or electronic form).
Send your written commendation to:
Hospital Jihlava, contributory organisation
Hospital Ombudsman
586 01 Vrchlického 59
By e-mail:
Or hand it over in person:
- At the Secretariat of the Hospital Jihlava 7:00 am - 3:30 pm.
- To the Hospital Ombudsman 6:00 am - 2:30 pm.
- At the Hospital Information Centre outside working hours, on weekends, holidays.
- To the nurse at the department.
Better yet, fill out our online form:
Received compliments are processed and regularly forwarded to the heads of the departments of the Hospital Jihlava.
Complaints
The opinions and experiences of patients and visitors to the Hospital Jihlava are a very valuable source of information for us. In case of your doubts about the correctness of the professional procedure or the actions of the medical staff, you can, under the conditions set out in Act No. 372/2011 Coll., on Health Services, file a complaint against the hospital's procedure. Feel confident to contact the hospital ombudsman.
Who can file a complaint?
- A patient.
- The patient's legal representative.
- A close person if the patient is unable to do so or has died.
- The person authorised by the patient to deal with the complaint.
How can you file a complaint?
- Orally (on the record).
- In writing (in paper or electronic form).
Send your written commendation to:
Hospital Jihlava, contributory organisation
Hospital Ombudsman
586 01 Vrchlického 59
By e-mail:
Data mailbox:
Or hand it over in person:
- At the Secretariat of the Hospital Jihlava 7:00 am - 3:30 pm.
- To the Hospital Ombudsman 6:00 am - 2:30 pm.
In order to be accepted for consideration, the complaint must contain the name, surname, postal address and signature of the complainant (or a legal representative or a close person), a description of the facts that are the subject of the complaint, including the name of the persons or the name of the workplace concerned. If the complaint is made by phone without a postal address or by email without an electronic signature, the complainant shall be asked to complete it in writing.
Oral complaint
The submission point for the resolution of an oral complaint is the Hospital Ombudsman's office between the hours of 6:00 a.m. and 2:30 p.m. The subject of the complaint will be discussed with the complainant, after which the complainant will receive a Complaint Record Form for recording. The record must include: the complainant's name, surname and place of residence, the content of the complaint, the place and date the record was made, and the complainant's signature. No oral complaint will be investigated without a record being made.
Handling a complaint
The time limit for handling the complaint is 30 calendar days from the date of its delivery. Upon completion of the investigation of the complaint, a written report shall be submitted to the complainant. The time limit may be extended by a further 30 calendar days in justified cases. The complainant must be informed in writing of the extension of the time limit.
If the complainant disagrees with the handling of the complaint, he or she may contact:
- Department of Health of the Vysočina Region
- Czech Chamber of Medicine
- The health insurance company with which you are insured
The investigation of complaints is governed by Act No 372/2011 Coll., on Health Services, as amended, and the internal document of the Jihlava Hospital.